Angie from the Toyota cashier's office gave a great example of how simple and easy it can be to "Elevate The Moment" for a customer
Angie noticed that a Prius in the shop had a bunch of little green frogs on the dashboard. Using her Elevate money she bought a stuffed frog to add to the customer's collection. She was going to just put it in the car and see if they noticed but instead Dan suggested that she give it to the customer face to face. Since Angie was off the day the customer was back to pick up her car, Kirstin gave her the new frog. The customer who was a little old lady, was thrilled! It turns out that she and her late husband started collecting the frogs for each new vehicle they purchased, all of which were purchased from Capitol. Since her husband had passed away she had stopped collecting them. So she was touched and happy that we carried on their little tradition.
Kudos to Angie, Dan and Kirstin!